For cardholders collecting themselves, simply present

a. A hardcopy of the DCS redemption letter

b. A copy of the cardholder's NRIC/Passport/Singpass for verification purposes at the redemption outlet.

If a nominee is collecting on your behalf

a. A hardcopy of the duly signed authorisation slip

b. A copy of the cardholder's NRIC/Passport/Singpass for verification purposes at the redemption outlet.

c. The nominee's original NRIC/Passport/Singpass for verification purposes at the redemption outlet.

If you are unable to collect the luggage personally, you may authorize someone to collect the gift on your behalf by presenting the following:

a. An email copy of the appointment confirmation

b. A copy of your NRIC/Passport/Singpass for verification purposes at the redemption outlet.

c. The authorised person's original NRIC/Passport/Singpass for verification purposes at the redemption outlet.

You can reschedule your appointment in the confirmation email or simply book another timing in the calendar above.

Sure! All delivery request will take around 3 - 5 days lead time to be dispatched and delivered. You will receive a text in advance from us when your delivery timing is confirmed.

Please prepare the original hardcopy of the DCS redemption letter for our courier.

• Only one redemption code may be used per redemption of the luggage
• The luggage must be redeemed before the deadline stated above. DCS shall not extend the redemption period for any reason whatsoever. Any luggage that is not redeemed by the redemption date stated will be forfeited.
• Gifts are non-transferable, non-exchangeable and non-replaceable for credit, cash or kind in all cases whether in whole or in part.
• Luggage inspection shall be performed upon receipt. DCS does not warrant the quality, performance, or fitness for the purpose of any vouchers, goods or any services and shall not be responsible for any consequences in connection with the luggage, the promotion and/or redemption or use of letters, goods or services.
• DCS reserves the right to terminate/vary/withdraw/substitute this promotion anytime, without any prior notice and without having to disclose any reason therefore and without any payment of compensation whatsoever.
• DCS reserves the right to charge the retail value of the luggage redeemed, in the event the redemption code is found to be redeemed more than once by Customer.