For cardholders collecting themselves, simply present

a. A screenshot of the redemption letter

b. A copy of the cardholder's NRIC/Passport/Singpass for verification purposes at the redemption outlet.

If a nominee is collecting on your behalf

a. A hardcopy of the duly signed authorisation slip

b. A copy of the cardholder's NRIC/Passport/Singpass for verification purposes at the redemption outlet.

c. The nominee's original NRIC/Passport/Singpass for verification purposes at the redemption outlet.

If you are unable to collect the luggage personally, you may authorize a nominee to collect the gift on your behalf by presenting the following:

a. A hardcopy of the duly signed authorisation slip

b. A copy of the cardholders' NRIC/Passport/Singpass for verification purposes at the redemption outlet.

c. The nominee's original NRIC/Passport/Singpass for verification purposes at the redemption outlet.

You can reschedule your appointment in the confirmation email or simply book another timing in the calendar above.

Yes, simply opt for delivery when you pick the timing above

• Only one redemption code may be used per redemption of the luggage
• Gifts are non-transferable, non-exchangeable and non-replaceable for credit, cash or kind in all cases whether in whole or in part.
• Luggage inspection shall be performed upon receipt.
• UOB reserves the right to terminate/vary/withdraw/substitute this promotion anytime, without any prior notice and without having to disclose any reason therefore and without any payment of compensation whatsoever.
• UOB reserves the right to charge the retail value of the luggage redeemed, in the event the redemption code is found to be redeemed more than once by Customer.